of the MoneyRoad project
The New York State Insurance Fund (NYSIF) validates the Medical & Travel (M&T) Reimbursement forms. Unfortunately, many forms get rejected. The M&T form is filled in by the employees who are under the Workers’ Compensation after an injury in the workplace. However, the application is unclear, and users fill out the wrong information.
The reason to choose for an app is based on the needs of the users. To automatically calculate your trips, only a smartphone is the product with the hardware to get this information automatically.
Because most people have their smartphone on them when leaving their home, is this the device to build an app for. In an article from Pew Research Center, they are writing about the smartphone usage in the United States is grown to 77% of all adults.
Based on the request from the client, I deleted some features that he asked for to build during the first release. He wanted for the first version a complete working application with all the features. To get a mobile application that fits people’s needs, it is important to listen to the users and collect useful information to optimize the application. Unfortunately, the client did not go into the development process with Fueled. For this reason, I finished the MoneyRoad project entirely on my own. Fueled created only the designs for the app, but I created all the designs included a redesign of the logo by myself based on the client needs and user research.
Fueled proposed to send the reimbursement forms automatically each week. Based on my research, I can conclude that the reimbursement forms are often rejected because the doctor’s bill is not yet received at the NYSIF department. When this happens, they do not have all the information they need to check whether the patient visited the doctor’s office. Therefore, I only want to allow my application to send the journeys after a month.
At Fueled they start first with two or three design sprints (one sprint is two weeks). After this process, the app will be built by the development team. For my project, I choose to move my user story right after designing into development. I used this workflow to test if development right after designing works for me in case of working on a small project. Another reason was to learn to work with Scrum for one. After a few sprints, I can say it works above my expectations. In this process, I moved the interface user tests after developing the user story.
The main reason for this workflow is that there are only a few screens. On the other hand, the application has more technical features to manage the automatic tracking. It is more interesting to test if the features are working in the real world. So, I moved the user tests after developing the user story.
With my Scrum for one concept in mind, I started with designing the tutorial slides. In the beginning, there were only three slides. These slides contain only one sentence and an icon that discribes the features within the app.
of the MoneyRoad project
In this portfolio is searched for the answer to the research question: “How can a mobile application help decrease the number of rejected Medical & Travel Reimbursement Forms in the state of New York?”
Never apologize for your creative choices
It may sound stupid, but here with all the senior designers, initially, I was not sure about my first drawings for the MoneyRoad app. A funny thing, while watching the Netflix TV Show Santa Clair Diet, there was a scene where they say this quote. From that moment, I thought, why I am doing this? I did a four years Graphic Design study and four years ICT & Media Design.
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